FamilyDoc+ Refund policy

We want you to be satisfied, so all eligible courses purchased on FamilyDoc+ can be refunded within 14 days, provided the request meets the guidelines in our refund policy. 

Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.

While our 14-day refund policy is to allow patients to learn risk-free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 14 days, so we will not process refund requests received after the refund window.

Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

  • A significant portion of the course has been consumed or downloaded by a student before the refund was requested.

  • Multiple refunds have been requested by a student for the same course.

  • Excessive refunds have been requested by a student.

  • We do not grant refunds for any subscription services unless otherwise required by applicable law (please see below for more information). 

These refund restrictions will be enforced to the extent permitted by applicable law. 

To request for a refund please email us at